OUR 100% SATISFACTION GUARANTEE
FREE EXCHANGE SHIPPING: Exchange shipping is FREE on all US orders. Place a new order and we will ship your new item(s) as quickly as possible. You will be charged for the new item(s) but once we receive your return, you will be credited for the cost of the original item. Please note "EXCHANGE" in the "Comments/Instructions" box in the payment & billing section and we will refund the shipping charges for the exchange item(s).
EASY RETURN STEPS - just $9.95 guaranteed. Simply use the return shipping label provided with your order. Drop your package at any USPS shipping center (or your mailbox): It's that easy! The $9.95 will be deducted from your return when we receive it. Please allow 7-14 business days from receipt of return for your refund to be processed. Your credit card company may take additional time for the refund to appear on your statement.
*CLEARANCE - FINAL SALE ITEMS, MAY NOT BE RETURNED*
If you accidentally use the USPS Prepaid Label to return a Clearance - Final Sale Item, a fee of $20.00 will be deducted from your refund when your return is processed.
We never charge a restocking fee unless an item is marked as clearance. You can return any non-clearance item at any time. Simply return within 90 days for a full refund as long as it is unwashed, unworn and unscented. Items returned after 90 days may be refused at the discretion of On The Plus Side. We are not responsible for costs, tracking or loss of packages of items returned outside our system or that they will be processed within our stated time frame.