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OUR 100% SATISFACTION GUARANTEE

FREE EXCHANGES & EASY RETURNS

We stand behind every product we sell. 100%.

FREE EXCHANGE SHIPPING

Exchange shipping is FREE on all US orders. You can exchange two ways:

  • The Fastest Option: Place a new order and we will ship your new item(s) as quickly as possible. You will be charged for the new item(s) but once we receive your return, you will be credited for the cost of the original item. Please note "EXCHANGE" in the "Comments/Instructions" box in the payment & billing section and we will refund the shipping charges for the exchange item(s).
  • The Standard Option: When you return your item, using our online return form, complete the "Why are you returning?" section with "EXCHANGE" and the item you'd like in its place. Once we receive your return, we will ship your desired item to you for free.

EASY SELF-SERVICE RETURN STEPS - just $9.95 guaranteed

  • Step 1 - Create your Prepaid return label: Your shipping email confirmation contains your personalized return connection. Open that and click "return items". If you no longer have your email please email customer service at otps@ontheplusside.com and we will send you one within 24 hours.
  • Step 2 - Drop your package at any USPS shipping center (or your mailbox): It's that easy! The $9.95 will be deducted from your return when we receive it. Please allow 7-14 business days from receipt of return for your refund to be processed. Your credit card company may take additional time for the refund to appear on your statement.

REMINDERS

We never charge a restocking fee. You can return any item, any time. Simply return within 90 days for a full refund as long as it is unwashed, unworn and unscented. Items returned after 90 days will receive a Credit On File for purchase price or current retail price, whichever is lower. We are not responsible for costs or loss of packages of items returned outside our system or that they will be processed within our stated time frame.

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