100% SATISFACTION GUARANTEED
On the Plus Side offers the
BEST QUALITY AND FIT IN THE WORLD
On the Plus Side's 100% SATISFACTION GUARANTEE
Guaranteed that you will be 100% satisfied.
If something isn't right, let us know!
On the Plus Side's Simple Risk-FREE Return Policy:
- Visit our Returns Center for instructions for your prepaid shipping label before sending back your items.
- You may exchange it for another color, a different size, or an entirely new style of equal or lesser value - your choice with FREE EXCHANGE SHIPPING for U.S orders or receive a full refund on the purchase price of the item on returns made within 90 days of shipment date.
We never charge a restocking fee on items that are not marked as clearance. You can return any item, any time. Simply return within 90 days for a full refund as long as it is unwashed, unworn and unscented. Items returned after 90 days will be returned to the customer at the sole discretion of On The Plus Side. We are not responsible for costs or loss of packages of items returned outside our system or that they will be processed within our stated time frame.
On the Plus Side's QUALITY COMMITMENT
We are committed to plus size women.
We concentrate on your unique fit needs and only offer plus sized clothing. We are dedicated to offering you an exclusive plus size women's fashion selection of the highest quality. The On the Plus Side team works hard to bring you high quality clothing designed in the latest styles, ensuring a customized and specialized plus size fit. We take great pride in offering you our exceptional On the Plus Side clothing styles. Our garments offer the highest quality and value.
On the Plus Side's CUSTOMER SERVICE
Legendary Customer Service
The customer service team is happy to assist you Monday through Friday, 9 a.m. to 5 p.m. PST at 1.707.795.1997. Our highly knowledgeable customer service specialists have direct access to our clothing line and are well trained on our specialized sizing.
Email customer service directly anytime at otps@ontheplusside.com.
