Notice anything new? Welcome to your new On The Plus Side website!
Completely redesigned. Fully mobile. 100% Fabulous!

frequently asked questions

  1. What is your guarantee?
  2. How can I get the perfect fit?
  3. How can I find out about your great sales and promotions?
  4. Why do some of your garments seem more highly priced than some other plus size clothing companies?
  5. Tell me more about your company.
  6. Do you sell internationally?
  7. Do you do layaway? Does MiB offer a credit card? Can I use Paypal?
  8. Why is this item discontinued/out of stock? I just got the catalog!
  9. Why does my Batiked item look different than the photo?
  10. Where do I enter my promotion code?
  11. How do I use my gift card?
  12. How do I use my store credit/credit on file when ordering online?
  13. What does "Oversize" mean?
 
1. What is your guarantee?
 
On the Plus Side's 100% SATISFACTION GUARANTEE
On the Plus Side guarantees that you will be 100% satisfied with your purchase. If something isn't right, let us know!

1. Visit our Returns & Exchanges page to process your return

2. You may exchange it for another color, a different size, or an entirely new style of equal or lesser value - your choice with FREE EXCHANGE SHIPPING for U.S orders or receive a full refund on the purchase price of the item on returns within 90 days. Returns placed after 90 days will receive a Credit on File for the original purchase price of the item or the current selling price, whichever is less.

 

We offer returns or exchanges on any item in original, unwashed and unworn condition or found defective at ANY TIME with NO RESTOCKING FEE.

2. How can I get the perfect fit?
 
On the Plus Side Customized Plus Size Fit
Real plus size fit for real plus size women.
Getting the perfect fit in today's market is tricky, especially since a 3X or an XXL can mean something different in various brands. Often, other plus size clothing retailers offer patterns in larger sizes that are simply smaller sizes made larger, while ours are specifically designed for plus size body types. Since we only offer plus size clothing and every item is designed and made to our own exacting specifications, we are proud to provide the most flattering plus size fit for large women of all sizes. Once you know your On the Plus Side size, you will buy with absolute confidence. Our sizing is consistent and each item we offer is constructed to meet our stringent standards. See our size chart for specifics. If you have ANY questions just call our knowledgeable Customer Service Team at 707-795-1997 Monday through Friday, 8:00 a.m. to 5:00 p.m. PST and they will assist you in finding your perfect fit.

3. How can I find out about your great sales and promotions?
 
We offer SALE items year round on our website and promotional sales several times a year. To make sure you are one of the first to know about our special promotions be sure to sign up to receive our emails. Check out our SALE page for the newest markdowns. Sign up to follow us on twitter and join us on facebook for early notice of upcoming promotions and sales.

4. Why do some of your garments seem more highly priced than some other plus size clothing companies?
 

On the Plus Side Quality
At On the Plus Side we believe that our high Quality, exclusive plus size Fit and high level of personalized Service merit the pricing of our On the Plus Side product lines and we know you will too.
 
As an environmentally green company committed to providing our customers with the highest level of quality plus size clothing offered primarily in natural fibers, the majority of which is made in the USA with plus size designs focusing on style and function, we are confident you will find our clothing is worth every penny! We print only on paper from certified sustainable forests, we offer over 90% of our products in natural fibers and we choose to import only from socially responsible companies. All of this does cost a bit more, but in the end creates the best plus size clothing available that looks great on you, lasts an amazingly long time and that you can always feel good about buying.

5. Tell me more about your company.
 
In 2014, we celebrated our 30th year in business and are passionate about what we do. Our entire company shares one location, which allows us to respond to your concerns, suggestions and feedback almost immediately. We have over 40,000 customers worldwide in over 36 countries. We have always been an environmentally friendly company. All our printing is done on paper from certified sustainable forests, we use fiber reactive dyes and offer primarily natural fiber products. Read more about our commitment here: Our Green Story.

6. Do you sell internationally?
 
Yes! We ship products to over 36 countries worldwide and we have for years. See International orders for details.

7. Do you do layaway? Does On the Plus Side offer a credit card? Can I use Paypal?
 
On the Plus Side does not currently offer a layaway plan, a private credit card or partner with Paypal. However, we do accept Visa, MasterCard, and Discover cards as well as cash, checks and money orders. On the Plus Side also offers a Gift Certificate. Click Here to Learn More About Our Gift Certificates!

8. Why is this item discontinued/out of stock? I just got the catalog!
 
Many of our more popular items sell out quickly. Our long-time customers have learned to shop immediately to ensure they pick up our great seasonal styles before they sell out. We do offer many tried and true On the Plus Side Basics and great fashions from season to season, adding various colors throughout the year. Rarely, an item will come in not as originally represented by the vendor and we choose not to stock garments that don't pass our rigorous Quality Control testing

9. What is Batiking and why does the one I received vary from the photo?
 
Batiking is an ancient process of using resists and hand-applied dyes to decorate fabric. Batiked items are unique and one-of-a-kind. Each garment is batiked or painted by hand before being laid out in the sun. Variations in color and pattern are expected and in fact, are one of the celebrated features of artisan-crafted garments.

10. Where do I enter my promotion code?
 
After adding an item to your Shopping Bag, you may enter your promotion code into the box underneath the "Shopping Bag" header and click the orange "APPLY PROMO>" button. You can apply this code at any time before checkout after adding an item to your Shopping Bag, or by clicking on the "Shopping Bag" link on the upper right hand corner of the page. As long as your promotion code is valid, it will automatically apply to your order. A red warning box will appear if the code entered is not valid.

Please keep in mind that some promotions require a manual adjustment, and may not appear on the order confirmation screen. For most promotions, however, you should see your adjusted total on the Confirmation page after completing your Billing & Shipping Information.

11. How do I use my gift card?
 
Using an On the Plus Side Gift Card is easy! When you are done adding items to your Shopping Bag, enter the Gift Certificate Number(s) in the "Comments or Instructions" box, directly below the Shipping Information on the left hand side of the Checkout screen.

Enter your credit card information as usual. Your order balance will be applied first to your Gift Certificate and any balance will be billed to the selected Credit Card. We apologize for any inconvenience but we must have a valid credit card number on file to process your order.

12. How do I use my store credit/credit on file when ordering online?
 
Using your On the Plus Side Credit on File is easy! When you are done adding items to your Shopping Bag, enter the Credit on File (COF) number (if available) in the "Comments or Instructions" box, directly below the Shipping Information on the left hand side of the Checkout screen. If you do not have a Credit on File number, please make the request to use your store credit in this same location.

Enter your credit card information as usual. Your order balance will be applied first to your available Credit on File and any balance will be billed will be billed to the selected Credit Card. We apologize for any inconvenience but we must have a valid credit card number on file to process your order.

13. What does "Oversize" mean?
 
When you buy an "Oversize" garment from On the Plus Side, that means that we have included an additional 2-3 inches of ease to our standard 5-7 inches of ease for a total of up to 10 inches. We offer generous sizing and strongly encourage you to order within your size range and not order up. If you are new to On the Plus Side and would like some help from one of our fit experts before purchasing, please use Live Help (above left), call 707-795-1997 M-F, 8:30am to 5:00pm or email us anytime, mib@makingitbig.com and let us know when would be a good time to reach you.

 
 
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